hospitality

The hospitality industry has to be responsive to customers and clients. Every interaction counts, and being professional, friendly and efficient creates a level of confidence that puts clients at ease and allows for trust to develop.

Loyalty depends on trust and AnswerHero™ takes great pride in having an excellent track record of helping many kinds of businesses in the hospitality industry grow and thrive. Whether it’s a hotel, a restaurant, an event planning company or a tour company, we’re taking calls, making bookings, and providing excellent customer service every day of the week.

HOSPITALITY ANSWERING SERVICES AT A GLANCE

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Call Routing and
Transferring Phone Calls

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Message taking

Appointment Setting

Rsvp Services

Bilingual and Translation Services

Reasons Why You Need Answering Services
for the Hospitality Industry

There are more than a few reasons why an answering service can give you an edge over your competitors while also making your job easier. Just imagine how much you could accomplish if you didn’t have to worry about every single aspect of your business, and instead focus on the most important parts of it.

Running a busy establishment is not exactly your average 9 to 5 job. It’s not like you get to enjoy quiet weekends with the family. Countless sleepless nights and holidays spent in the office are the reality of the hospitality industry, but it doesn’t have to be like that.

As much as hotel general managers enjoy their job and being of service to their guests, sometimes the day-to-day tasks of running a hotel can be too much. Trying to keep everything in check and ensuring that the guests are pampered and satisfied while dealing with reports, paperwork, and staff members can be pretty exhausting. And if you are feeling overwhelmed and exhausted every day of the week — you may need some help.

Some of the tasks can be delegated to assistants and managers on duty, and some can be outsourced. We can provide friendly and professional agents who will represent your establishment in the best light. Having a 24/7 virtual receptionist at your disposal is great because you never know when a guest from a different time zone might decide to spend his/her vacation at your hotel.

Restaurant owners also deserve to catch a break from time to time. They love the weekends because that’s when they make most of their profit, but they also dread them the most because of the number of things that can go wrong. Hiring a reputable answering service like AnswerHero™ can lower the workload and allow your staff members to focus on more important things like not overcooking that delicious prime rib. We can handle table reservations, answer questions about the menu, and much, much more.

Event planners or tour companies have tons of reasons for hiring a live answering service. We offer RSVP Services for event planning companies and give them valuable insight that otherwise they wouldn’t have. Tour companies count on promotions and advertisements to let people know about their last minute offers. We can inform your client base via phone, e-mail, or any other channel you use.

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Benefits of a Live Answering Service
for Hospitality Industry

If you are wondering what kind of benefits do you get by hiring a virtual answering service like AnswerHero™, here are a few:

Flawless Service

When you give too many responsibilities to a staff member, you raise the possibilities and chances for something to go wrong. A staff member who has too much on his/her plate can double book a table, charge the wrong credit card, forget about special guest requests, and so on. With AnswerHero™ handling your inbound channels, your staff members can have an easier time completing their tasks, leaving no room for error.

24-Hour Call Answering

Customers make inquiries about restaurant reservations and hotel accommodations whenever they feel like it. Staffing your front desk with the same number of employees for every shift is almost impossible, from a financial perspective, but you never know when the phone might get busy.

When potential customers are greeted with a busy phone line or a voice machine, they usually hang up and call the next establishment. As a hotel owner or a restaurateur, you count on those reservations to keep you afloat in this competitive industry. AnswerHero™ will help you handle all the calls, especially during high volume days.

RSVP Services

Do you own an event hosting company? Then you are probably familiar with what RSVP stands for. Knowing up front the number of RSVP’s for a future event is crucial when you’re planning the budget. Guests who are interested in attending your event will be provided with all the necessary information by our agents, leaving you more room to focus on the organizational part like catering services, decorations, entertainment, etc.

Surveys and Promotions

Even smaller businesses in the hospitality industry can rely on AnswerHero™ to help them grow. A lot of these businesses utilize surveys to gather more information about the market and what potential clients are looking for.

Tour companies can accumulate valuable information from their past clients about their experience and what part of their trip needed improvement. These companies can also utilize our services to promote their offers. Catering services need all the help they can get in order to get their voice heard. We can manage their order or even offer promotional services to boost the influx of new customers.

These are just a few benefits of hiring AnswerHero™ for your hospitality business, contact us today, and learn more about how we can help you.

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Hospitality Industry Businesses That Can
Benefit from Our Answering Service

Hotels, Motels, Inns, Bed and Breakfasts

Businesses belonging to the hospitality industry have two common goals. These goals are customer satisfaction and generating more profit, with the first one usually resulting in the other. In order to achieve these goals, hospitality businesses have to run smoothly and efficiently. Every detail counts towards the overall impression of your establishment and will score you either a good or bad review.

Think about how many times is your front desk employee talking to a guest while the phone is ringing frantically? AnswerHero™ can assure that your hotel, motel, inn or bed and breakfasts is operating seamlessly, even during the busiest part of the season. By handling your calls and taking a part of the workload off of your front desk, your staff can deliver a pristine customer experience your guests are accustomed to.

Caterers

Catering businesses face a lot of competition, but also have many business opportunities to exploit. Graduations, weddings, ceremonies, parties, and corporate events — the need for an excellent catering service is year-round. Apart from finding new clients and business opportunities, the majority of your time goes into preparation and logistics.

AnswerHero™ can provide you with an unmatched phone answering service that can help you organize your business in a more efficient and productive manner. We specialize in delivering 5-star solutions to hospitality businesses that can streamline their workflow and improve their profits.

For instance, your catering business can benefit from our order entry and message taking service that is bound to bring more clients just because of how effective it is. Agents that will be taking care of your calls are fluent in both English and Spanish, meaning every order will be attended to.

Hospitality Services

Seasonal spikes in business are something that characterizes the hospitality industry. For smaller businesses, these short windows can make or break their entire financial year.

AnswerHero™ can assist these establishments during their seasonal peak, and make sure they are maximizing their potential and filling up their vacancies. Our dedicated team of virtual receptionists will take care of your reservations, frequently asked questions, and even upsell certain offers.

The question that you might be asking yourself right now is — how much will this cost? Being a small-business owner, you have to think about your expenses and budget appropriately.

AnswerHero™ is fully aware of this, and that’s why we offer monthly-based plans that are tailored to your needs and capabilities. Forget about long-term commitments and hiring extra staff just to terminate their contracts once the busy period comes to an end. With AnswerHero™ you get just what you need, exactly when you need it.

hospitality

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