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Those who work in the medical field know that you need a professional, yet empathic approach in everything that you do that involves patients. AnswerHero™ provides call answering and virtual receptionist services with team members who have been fully trained to deal with the variety of calls that medical practices receive.

MEDICAL ANSWERING SERVICES AT A GLANCE

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Call Routing and
Transferring Phone Calls

Appointment Setting

24 Hour Answering Services

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Urgent Call
Answering

Bilingual and Translation Services

Reasons for Medical Practices
to Use a Call Answering Service

There are a couple of important reasons why medical practices should use a call answering service. Apart from the sheer usefulness of not having to hire any additional staff, answering services also tend to boost the reputation of your medical practice.

Here are some other reasons that are worth considering:

Reduce the Workload

One of the first reasons most people mention is the sheer reduction of the overall workload that allows you to focus on more important things instead of wasting time on micro-managing every aspect of the business.

By incorporating an answering service into your business, you’ll have much more free time on your hands to handle things that are more urgent. On top of that, the workflow will become much more dynamic and controlled if you let a professional handle a particular facet of your medical practice, rather than trying to do it all by yourself.

It Calms Your Patients Down

The vast majority of people who decide to call a medical practice are either upset, panicking, or are in a situation that has to be dealt with urgently. Whatever the reason is behind their call, rest assured they are expecting a professional and swift answer.

The problem with understaffed practices is that calls don’t always get answered instantly. While this isn’t unusual in this field, it can turn into a major issue, especially when people’s lives are in question.

Having an answering service in place allows you to handle every call confidently, and it also shows you have the capacity to deal with every patient’s needs individually.

It’s Much More Affordable than Hiring New People

Hiring and training new staff can be a burden, especially when it comes to expenses and profit margins. It’s quite expensive, time-consuming, and most importantly – it requires dedication, meaning you will have to sacrifice your free time.

Outsourcing particular aspects of your business is a great way to save both money and time. In other words, you don’t have to worry about training, quality control, and professionalism – operators at AnswerHero™ are already trained and familiar with this particular field.

Makes Emergencies Easier to Handle

Emergency calls are a daily occurrence in all medical facilities, there is no question about it. However, the way you handle those calls is what makes or breaks your practice. In order to run a successful medical practice, you have to be prepared to handle emergency calls swiftly and with no hiccups. Naturally, it’s much easier said than done.

With our answering service, you don’t have to worry about missed calls or unforeseen emergencies. Let our team of trained professionals deal with this aspect of your business, and rest assured it will yield good results and improve the overall efficiency of your staff.

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Benefits of Hiring a
Medical Answering Service

Most people aren’t immediately aware of the benefits of having an answering service in place. Here are a couple of advantages you should be aware of:

Reputation Boost

Having a polite and professional individual handle your calls is one of the best ways to improve the reputation of your business. Most people who call a medical facility expect high levels of professionalism and experience. Rather than training a new employee and spending money, you can opt for our service and start improving your reputation immediately.

It’s always easier to incorporate an already proven method than start from scratch.

Everything Gets Covered

The fewer employees you have, the more responsibility they have to take. It’s not a bad business practice per se, but it’s definitely something most people aren’t comfortable with, especially in the industry where people’s lives are at stake.

On top of that, the more responsibility you put on a person, the higher the chances are that they are going to oversee something. It’s natural — people don’t work well under a lot of stress.

However, with AnswerHero™, you don’t have to worry about oversights because everything gets covered. Every call, email, and emergency gets handled swiftly and professionally by our operators.

No Need to Invest in New Equipment

One of the biggest advantages is the fact that you don’t have to invest in new hardware and software in order to use our answering services. On top of that, rest assured that our operators utilize the latest technologies which allow them to work efficiently and up to the highest standards.

Buying new terminals and hardware tends to be quite expensive, especially when it comes to the medical industry. Modern technology keeps evolving on a daily basis, and it can be quite hard to stay informed and up to date with all the innovations. That’s why you should let us deal with the necessary upgrades, and we guarantee you will be satisfied.

Highly Customizable Service

You have the freedom to set the pace and determine the way you think we should handle your calls. In other words, our operators won’t make an arbitrary decision, but rather follow your guidance and preferences.  

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Who Can Benefit from Our
Medical Answering Service

Dental Offices

Dental offices might not experience as many emergency calls as some other practices, but that doesn’t mean they don’t benefit from call answering services. We are more than happy to offer a 24/7 service to both your existing and potential patients. We can also schedule appointments by accessing your business calendar.

Furthermore, our operators are trained to have excellent listening skills and profound attention to details so that they can take messages and relay them accurately.  

Our Spanish-speaking operators are at your service 24/7. This means we can offer live translation during calls and make sure that nothing gets lost or overseen in translation. Medical industry requires great precision and meticulousness, both of which we offer to our clients. If you’re running a dental office and are struggling to cover all the aspects, don’t hesitate to give us a call, and we’ll take some of the pressure away.

Doctors Who Practice in Multiple Locations

The last thing medical professionals want, especially the ones who practice in multiple locations, is to hassle with calls, appointments, and messages when they have more important things to tackle.

That’s why an answering service comes in handy for individuals who work in multiple locations. Rather than having to remember or write down your messages and patients feedbacks, you should let us do it on your behalf. This way, you will have more time to dedicate to saving people’s lives.

Juggling between two locations is a nuisance in and of itself; taking calls and scheduling appointments while you’re rushing to another location is borderline impossible. It’s nothing but an additional layer of stress and exhaustion. In order to avoid such unpleasant scenarios, all you have to do is give us a call, and we’ll make sure to cover every aspect of your business that you aren’t able to.

Medical Practices with Multiple Offices

Many medical practices often have more patients than they can handle at once. It’s usually a serious problem, and it requires both additional staff and infrastructure. As you can imagine, hiring new staff and investing in new equipment can be quite costly, and it usually has a significant impact on your profit margins.

AnswerHero™ can help you relieve some of the pressure you’re dealing with. Our operators are trained to take calls, messages, emails, and other important information professionally and efficiently. Rather than taking precious time from the existing staff and making them work more and with less efficiency, you should outsource a part of the work to AnswerHero™, and let us deal with incoming calls.

We can also forward your calls according to your instructions and preferences. On top of that, we have ample experience in handling emergencies, especially when speed and efficiency are in question. Our service is available 24/7, so you can count on us even after work hours.

Healthcare Practices

Efficiency is paramount for the success of healthcare practices. The more people are left waiting, the chances are that something will go south. When people’s lives are at stake, it’s probably a good idea to have a professional, experienced, and adaptable operator on the other side of the call.

Hiring and training a new operator is time-consuming, and it costs quite a bit of money. Instead of doing that, you could opt for our answering service, and we guarantee you’ll be satisfied with the results. Your patients won’t be put on hold, and more importantly, their messages or issues will be relayed to you promptly.

We can also schedule an appointment on your behalf, and translate calls live, thanks to our Spanish-speaking operators. Having a bilingual operator is crucial because language barriers can cause a serious issue if something gets lost in translation.

Veterinarians

While veterinarians work with animals rather than people, that doesn’t mean they aren’t overwhelmed with calls, messages, and hundreds of patients. If you’re running a veterinarian practice, then you probably know how important it is to have a professional take important calls and messages. The good thing about our service is that it isn’t foreseen only for large businesses. In fact, we can help small businesses thrive by offering a 24/7 service with a trained, experienced, and polite operator on the other side of the call.

We can improve the reputation of your practice by being at your client’s disposal whenever they stumble upon a certain issue or simply want to schedule an appointment. On top of that, the fact that they won’t be faced with 10-minute hold times just to get a piece of information is going to improve your reliability significantly.

Home Healthcare Providers

If you’re a home healthcare worker, you’re probably often in transit and unable to answer calls. This wouldn’t be a big deal if people’s lives weren’t at stake. However, in order to prevent bad things from happening just because you’ve missed a call, you might consider opting for our answering service.

Whether you’re in traffic, or in the middle of an appointment, taking calls can be a challenge. Our service allows you to work freely without worrying about unanswered calls. Furthermore, our bilingual operators can translate a phone call live so that nothing gets lost in translation.

A good relationship with your patients is the backbone of every successful business. Letting them know that they are heard and appreciated can significantly boost your reputation, and open up new opportunities for your medical practice. Grow your business with the help of true professionals from AnswerHero™, and you won’t miss an appointment ever again.

Hospice Carers

People who work in hospice care know how important it is to be available 24/7 for their patients. Most people in hospices are either elderly or terminally ill. Both of these groups require a lot of attention, care, and most importantly – professionals who know what they are doing.

AnswerHero™ operators are trained to react accordingly in dire situations, and more importantly – they are trained to listen carefully. This allows us to offer a lot of relevant information about a particular matter to both the patients and doctors.

Our urgent call answering service is also a great thing for hospices because we can reroute any calls that are deemed urgent, and thus avoid unforeseen oversights. Hospice patients are always appreciative towards polite people who have a minute or two to listen to their problems.

Furthermore, there will always be someone on-call to offer consolation to family members or answer their questions and concerns.

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