providers

The service industry spans a whole legion of businesses: electricians, plumbers, professional photographers, veterinarians, wedding planners, bloggers, caterers, contractors, funeral homes, hair salons, dog walkers, etc. They all provide vital services, often to people who need them urgently.

Service providers spend most of their working hours performing the task in need, which leaves little time to take calls and generate new business. With AnswerHero™ as your partner, you no longer have to worry that you will miss potential while taking care of current clients. We will help streamline your business in ways that will surprise and delight you.

SERVICE PROVIDERS ANSWERING SERVICES AT A GLANCE

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Call Routing and
Transferring Phone Calls

Appointment Setting

24 Hour Answering Services

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Urgent Call
Answering

Bilingual and Translation Services

Reasons Why Service Providers
Need an Answering Services

Providing a high-quality service while multi-tasking incoming calls and finding new business opportunities is almost impossible unless you have an entire team dedicated to helping you out. Hiring a personal assistant is also an option, but that leaves little room for profit. We understand that you are good at what you do, so let us take care of the rest.

Satisfied customers should always be a top priority, so while you focus on delivering excellent service, we will handle your incoming calls, give out information about what you offer, and potentially generate new leads.

Some clients might need more information about your services — maybe they are old customers who are experiencing some kind of issue. Our team can troubleshoot frequent problems and offer workarounds, saving you valuable time.

On the other hand, our agents can quickly recognize the urgency of a call, making sure those calls reach you as soon as possible. This builds trust and credibility and can significantly impact how your customers perceive your business. Leaving a good and lasting impression is our shared goal.

As a contractor or generally someone who provides some kind of service, you spend most of the day working on the field. Scheduling new clients can shift your focus from the task in hand, making you less efficient or, even worse, leaving room for errors. Our answering service will alleviate the need for scheduling appointments by yourself and will make sure your calendar is up to date in real time. Streamlining your business is easy with AnswerHero™ as part of your team.

As a small-scale business, you’re looking to maximize your profit and cut costs whenever you can, which is perfectly understandable. However, you also want to represent yourself in a professional manner to your clients. We pride ourselves in delivering a reliable and premium service that even small business can afford. Even if you are a one-man show, we can offer a plan that suits your needs.

Greeting someone in Spanish is easy for our team. All of our call answering agents are fully bilingual and can provide assistance in English and Spanish. As an aspiring service provider, you want to reach as many potential clients as possible. We’ll make sure you reach a broader audience.

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Benefits of Hiring a Phone Answering
Service for Service Providers

Generating New Business Opportunities

One of the most significant parts of your service providing business is gaining new customers. While current clients and customers are vital for your service-based operation, you need an influx of new opportunities to keep your business afloat. We can help with your marketing campaigns to bring in new business, as well as provide office support for busy times when you’re performing seasonal offers.

For example, air conditioning companies might offer a deal for current customers who make early maintenance appointments before the summer heat comes knocking on the door. Wedding planners might need to make a big push during the winter, which might be their slow season. We can help with all of your lead generation needs and keep your business up and running.

Managing Your Appointments

Along with lead generation, we can take orders or make appointments. All you need to do is give us access to your calendar. Based on the criteria that you provide, we’ll be able to add customers to your schedule at any time. We will have insight into what dates have already been booked on the schedule, so we can make sure that we are giving you the time you need to provide your service successfully.

We won’t schedule you for an appointment one hour after the last one when it could take you 60 minutes just to get to the next destination. To put it simply, we’ll make sure that your schedule makes sense. Find out how we can make appointments, generate leads, or service your existing clients and customers.

Supporting Your Entrepreneurial Spirit

When creating a plan for your business, we take into consideration what type of services you might require on our behalf, based on the industry you belong to. That way we ensure you are paying for only what you need the most. No hidden costs, no pricey extras. Our shared goal is to see your venture grow and prosper.

Always Ready to Answer Calls

Our team works around the clock, making sure all your clients get the information they need, and not a single business opportunity is missed. Our agents are fluent both in English and Spanish, so your Hispanic clients are not left out.

Worried you will miss an urgent call? We can reroute important calls directly to your mobile phone or take messages and forward them to you. With a 24/7 team working for you, your business is prospering even when you are asleep. Now that’s a phone answering service worth having!

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Service Providers Who Can Benefit
from Our Answering Service

HVAC Companies

If you own a company that provides air conditioning services, you’re fully aware of how competitive the industry is and that every customer counts. Most HVAC companies make their money just before and during the summer. Making the most out of the hottest stretch of the year is mandatory if you want to keep your business afloat during the slower months.

Clients look after their best interests, so they will want to compare you with competitors in terms of prices before deciding whose services they wish to acquire. Others might be interested in your working hours or when is the first opening in your schedule. Then there are those who have an emergency and need your services urgently.

This means your phone is ringing non-stop, even when you are on-site, working on an important task. Answering all those calls can drastically affect your efficiency. Our call center services can take the load of your small business and triple your customer interactions while giving you a piece of mind.

Wedding and Event Planners

One of the requirements for being an exceptional wedding or event planner is to be impeccably organized. However, juggling between vendors, photographers, catering services, and venues, leaves little to no time for taking calls that are not directly related to the task in hand — even the best in the business struggle with keeping up with their schedule and to-do lists.

On top of that, clients who are looking to hire an event planner want to see fast responsiveness and dedication from the get-go. This is expected since they are looking for someone to organize one of the most important days in their lives. However, if new clients call you at a bad moment, you probably won’t be able to give them the attention they need.

By hiring us to handle your incoming calls, you’ll get a trained and dedicated team giving out valuable information regarding the prices and services you offer, qualifying leads, and making sure the most important calls reach you. That leaves more than enough time for you to handle current clients and deliver a service that is nothing short of excellent.

Funeral Homes

Working in a personal and sensitive industry first and foremost requires a sense of compassion, followed by flawless organizational skills and attention to detail.

Losing a loved one can be devastating, but making funeral arrangements needs to be done as quickly as possible. Someone who is grieving wants to get a real person on the other end of the phone line once they decide to make the call. They do not want to be greeted by a voicemail, but in truth, they often are.

This is understandable due to funeral homes being busy handling all the arrangements, so it’s only normal that sometimes there are no staff members available to answer the call.

However, if you want to improve your business and demonstrate compassion to every single one of your clients, from the first call until the end of the funeral service, then you’ll want to hire AnswerHero™ as your personal answering service. Our dedicated team is full of understanding and that is just what your clients need in a time of anguish.

Direct Sales

Being successful in the field of direct sales requires knowledge of exceptional sales techniques, in-depth understanding of the market, unique selling proposition and, most importantly, true dedication. You have undoubtedly mastered all of these requirements, but even you can’t be in two places at the same time.

Let AnswerHero™ help you out by matching you with equally talented individuals who excel in sales. While you pitch your newest product, we’ll handle all the order entries and order management, streamlining your business and turning it into a well-oiled machine.

Do your products go beyond borders and time zones? Don’t worry, our team is available around the clock, seven days a week. With AnswerHero™ handling inbound calls, growing your business is a breeze. Our agents are sale experts with record conversion rates, and that’s why every call is a potential closed deal for you. Find out how we can help you climb to the top, today.

Cleaners

Owning a cleaning business means you are very familiar with what hard work means. It requires mental fortitude, physical endurance, attention to detail, and dedication. Nevertheless, competition is high, but customers are scarce.

In order to stand out, you need to up the stakes in terms of customer service, but that is easier said than done. Most of your working hours are spent working on-site or restocking your cleaning supplies, leaving no time to focus on the customer service aspect of your business.

AnswerHero™ can help you in that department and give you an edge over your competitors. Our dedicated team is available 24/7, talking to your clientele and giving out relevant information about your business.

Potential customers quickly become new business opportunities with our dedicated team handling inbound calls. On top of that, our agents are fluent in English and Spanish, both written and spoken. This makes attracting a broader clientele that much easier.

Building Contractors

As a building contractor, you rarely spend more than 30 minutes in the office. The nature of your work requires your presence on-site for the better part of the working day. Overseeing job sites, calculating costs, and making sure everything is on schedule while also taking phone calls is just asking for a disaster to happen.

By making AnswerHero™ a part of your team, you will transfer a vital part of your job to a group of experts who will handle your calls professionally and reliably. In turn, you will be able to focus on everything you are best at, without additional distractions. If your goal is to cater to a larger audience, you’ll be happy to know that all of our agents are bilingual and fluent in both English and Spanish.

Let us be the building blocks of your business, and together we will create something worthy of admiration.

Bloggers

People imagine blogging as a laid back, stress-free job, that can hardly be called a job in the first place. This can’t be further from the truth as bloggers have so much on their plate that even multi-tasking wizards have a hard time keeping up with their daily to-do list. However, there is a way to alleviate some of the stress that comes with the job.

By hiring our virtual receptionist services, you can count on us to take care of the more mundane tasks while you focus on what’s most important – creating engaging and well-structured content. With AnswerHero™ taking the load off your shoulders, your creativity will be unchained, and you’ll be producing articles like never before.

We’ll handle your messages and help you build long-lasting relationships with your clients. Contact us today, to find out how we can help you build your name and your brand.

Photographers

Clients have this notion that a photographer’s work is done once the photoshoot has ended. They have no idea what happens behind the scenes and how much time and dedication is needed for post-processing. Going through and editing all those photos requires your undivided attention, but that’s not always possible. E-mails from new and potential clients, phone calls, messages, can all affect your focus, making you less efficient at what you do.

Here at AnswerHero™, we understand how much work goes into producing high-quality work, and that’s why we offer photographers specialized plans that can help them focus on their craft. By hiring us as your virtual receptionist, you’ll be making the right decision today to be better in what you do tomorrow.

Find out how we can help you grow your clientele base through tried and true methods. Together, we will create an image worthy of admiration.

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