Your business should have a disaster recovery plan. Aside from a detailed route to the emergency exits to leave the building, you should have a plan in place to take care of your customers and clients and keep your business running.

In the event of a hurricane, a major snowstorm, tornado, or other natural disasters, it makes good sense to plan ahead so that even if your office is affected, the impact to your business is minimized.

Think of the Details

Businesses in areas that get impacted by natural disasters often do have a disaster recovery plan, but one of the details that often gets overlooked is who will answer the phones when you or your staff can not?

Natural Disasters Are Unpredictable

You should have a plan for a hurricane, major snowstorm, tornado, or any other unforeseen event that may cause you to lose touch with your customers or clients.

A disaster recovery plan that includes a way for your customer/clients to be able to contact you, ensures that you can continue providing services to your customers and clients in the event an emergency happens.

What You Get When You Use
Our Answering Services

Give yourself a break. You can leave the office knowing that no matter what time of the day it is, or how pressing the matter, there will be someone to take charge and relay all calls appropriately.

  • If your customers reach a voicemail, they will hang up and call someone else — your
    competition. Our answering services eliminate this worry for your business.
  • When your customers speak to a representative of your company each time they call, you
    ensure that you receive all messages from all customers, never missing a beat.
  • Calls and messages will be relayed according to your instructions.
  • Calls are monitored for quality assurance purposes.
  • Our services are available 24 hours a day, 7 days a week, 365 days a year, as an extension to
    your office.
  • Trained, vetted, friendly, efficient, professional agents are at your service.
  • Your custom greetings and instructions will be used.
  • Our agents are all fully bilingual.

What You Get When You Use
Our Answering Services

With our service as part of your Disaster Recovery plan, we’ll be able to smoothly handle the transition from your office to ours. Once you set up the recovery plan, all you have to do is let us know you’d like us to take over your business’ phones, and we’ll handle the rest. We can forward messages, as well as vital phone calls, directly to your phone or the phone of someone you choose.

Being Prepared Has Never Been Easier

All you need to do is set up the service with us, provide us with instructions that you’d like us to follow for your calls, and transfer your phones when the service is needed.

We’ll Take Care of the Rest

With AnswerHero™ as your partner, your customers or clients might never know you had a disaster or outage at your business. We can handle the volume of calls that your business receives each day and provide you with friendly, professional, and accurate services.

AnswerHero™ has dedicated staff that can handle a high volume of calls with integrity and professionalism. The high standards you set for your own staff when dealing with customers won’t be lost when you transfer the calls to us in the event of a natural disaster, power outage, or other events that might make you unable to answer your phones.

What Is a Disaster Recovery Plan?

While the concept might seem a bit complex and hard to comprehend, it’s not as complicated as it might sound. A disaster recovery plan allows you to keep your business operational during and after a natural disaster.

It also refers to a set of documented processes that help with data recovery after a natural disaster. While no one expects you to work during a tornado, that doesn’t mean you should completely shut down your business. In fact, that would be a pretty bad business move.

Opting for this plan will give you peace of mind. Make sure you’re prepared for when the dire times strike and rest assured our disaster recovery plan will be of massive help in times of need.

When Will You Need a
Disaster Recovery Plan?

It is highly recommended that you get a disaster recovery plan service even if you think it’s not needed. These plans aren’t specifically designed to help with the battle against natural disasters. They also come in handy as protection against cyber-attacks, hacks, and even physical damage to your IT infrastructure.

Most hacks and security breaches are aimed at data extraction or data destruction. Either of these scenarios has the potential to bring your business to a standstill. In order to prevent such unpleasant scenarios, all you have to do is opt for a particular disaster recovery plan, and rely on the experience and skill set of our operators.

Therefore, the answer to the when will you need a disaster recovery plan? question is pretty simple – it’s now. If you do not have such a plan in place currently, don’t worry, it’s never too late.

HOW IT WORKS

forward

forward your number

Forward your existing number to us and all of your calls will be forwarded to our team of agents.

take

We Take Your Calls

As soon as a call comes in, our agents promptly answer on your behalf, based on the custom instructions you provide

receive

Receive your messages

A full record of the callers information and action made is sent to you by email, text, fax and/or secure message.

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